The Cayman Islands Postal Service (CIPS) has temporarily suspended the acceptance and dispatch of all mail to Canada.
This action follows a formal request from Canada Post in response to a national strike by the Canadian Union of Postal Workers, which began on 25 September.
Canada Post confirmed that no mail is moving within Canada and that all international items received since the start of the strike are being held in secure storage until further notice.
To protect customer mail and avoid unrealistic delivery expectations, the CIPS has halted acceptance of all classes of Canadian-bound mail.
This includes letter post, parcel post and Express Mail Service (EMS) items, a government press release explained on 27 September.
Postmaster general Sheena Glasgow said: “Once we receive confirmation that the strike has ended and normal operations have resumed, we will promptly inform the public and restart service.
“While we understand that this disruption is inconvenient, it has resulted from circumstances beyond our jurisdiction.
“The Cayman Islands Postal Service sincerely appreciates our customers’ patience.
“We anticipate that Canada Post will be engaging with the union and will work to resume service as quickly as possible.”
Canada Post has advised that no tracking scans will be performed during the strike.
Once operations resume, stored mail will be processed on a first-in, first-out basis, but significant delays are expected as Canada Post clears the backlog and stabilises operations.
The Ministry of Home Affairs has received confirmation from several private courier services that their delivery routes to Canada remain unaffected by the strike, the press release said.
Customers seeking alternative options are encouraged to contact these providers directly for further details.
More information is available from the CIPS Customer Service team at cipscustomercare@gov.ky or on WhatsApp at +1 (345) 916-6535.
